Returns & refunds.

14-day return window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in resellable condition, in its original packaging, and complete with all parts, accessories and documentation.

Return shipping

The customer is responsible for arranging and paying all return freight costs. For large equipment, freight costs can be significant — please contact us at (415) 926-9778 before returning an item so we can advise on the process.

Restocking fee

A 15% restocking fee applies to returns and is deducted from your refund. This covers the cost of processing and restocking returned merchandise.

Damaged, defective or incorrect items

If equipment arrives damaged, is defective, or we shipped the wrong item, you do not pay return freight and no restocking fee applies.

To file a claim

1. Photograph the damage, including the packaging.
2. Note the damage on the delivery receipt or bill of lading where possible.
3. Contact us within 48 hours of delivery with photos, your order number and a description of the damage.
4. Do not use or install the equipment, and retain the original packaging.

Once your claim is approved, we will coordinate the replacement, repair or return and cover the related freight costs.

Refunds

Approved refunds are issued to your original payment method once we have received and inspected the returned item.

Order cancellations

Orders can be cancelled without charge before they ship. Once an order has shipped, standard return terms apply. Contact us at (415) 926-9778 as soon as possible if you need to cancel.

Manufacturer warranties

Products are covered by the manufacturer’s warranty. Warranty terms vary by brand. Contact us and we will coordinate the claim with the supplier on your behalf.

Questions

Call (415) 926-9778, Monday to Friday, 7:30am–5:30pm PST, or email info@proefficientfitness.com.